You probably know what QR Codes are. They are a common sight nowadays due to a wide array of their use cases. From marketing to logistics, QR Codes can be found everywhere.
Amongst these, the one that stands out is—QR Code Payments. QR Codes offer an easy, secure, and quick payment option. And you must have seen them already at the checkout counter in supermarkets, grocery stores, restaurants, cafes, etc.
According to the NPCI data, the adoption of UPI payments had a record of 2.64 billion transactions in April 2021. It is a 100 percent increase over the previous year’s numbers.
Furthermore, internet users have grown by 7.3% from Jan 2020 to Jan 2021. Here, 96.6 % of device ownership belongs to smartphone users.
Hence, we can safely say that QR Code Payments will reach even greater heights in the coming years.
This is what Walmart-owned, Flipkart, an e-commerce giant, has taken advantage of. They have introduced QR Code-based ‘Pay-on-Delivery’ facility for their customers.
Keep reading to know more about it.
A. What is Flipkart QR Code Pay-on-Delivery
On June 8, 2021, Flipkart launched a new payment facility— QR Code-based Pay-on-Delivery. It is a contactless payment feature for all its pay-on-delivery shipments. It is especially useful for customers who are skeptical of physical contact while receiving a package. Such customers can avail the benefit of this facility.
Ranjith Boyanapalli, the Head of Fintech and Payments Group at Flipkart explained the rationale behind this step. He said that with the convergence of e-commerce and fintech, it’s important to serve customer’s evolving needs and attitudes. Though the pandemic has made several customers switch to online shopping, some still remain trust deficit during checkout.
He claims that the pay-on-delivery technology will help them ensure customers’ peace of mind. And on the other hand, it will also ensure them safe shopping from home.
Big e-commerce giant even said the number of UPI payments has increased over the years. In Dec 2020, 42.5 percent of all UPI transactions were to offline person-to-merchant ones.
Hence, the origin of the QR Code-based Pay-on-delivery facility has taken place.
In the next section, we’ll discuss its benefits.
B. Benefits of QR Code Pay-on-Delivery
QR Code Pay-on-Delivery offers various benefits while providing quick and convenient payment options. Here are some of them:
1. Contactless experience
Amidst the pandemic, contactless services have become the norm. And QR Codes are helping bring these services into action. With QR Code-based payments, the entire customer journey becomes both contactless and hassle-free.
2. A quick and simple process
QR Codes offer a seamless way to make payments. Customers just have to open their phone’s camera or a QR Code scanning app, hold it in front of the QR Code, and authenticate the payment. Quite easy, right?
3. Customer trust
There are various customers who opt for cash on delivery. That’s because they don’t yet trust digital payments. Pay-on-Delivery helps in making such users transition to digital payment. Hence, it helps build customer trust for future payments.
C. How to use QR Code Pay-on-Delivery
Now that you know why Flipkart has introduced the Pay-on-Delivery feature, here’s how you can avail it:
2. Click on Scan the QR Code option within the app
3. Your phone’s camera will be launched. Hold it in front of the QR Code attached to your package
Once it gets scanned, you will be able to make payment for your order digitally.
This is all you need to know about Flipkart QR Code-based Pay-on-Delivery. You can now enjoy this all-new feature without any trust issues.