Scanova Support

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Monday 12:30 am ET to Saturday 01:30 am ET
Monday 4:30 am UTC to Saturday 05:30 am UTC
Monday 10:00 am IST to Saturday 11:00 am IST
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Frequently Asked Questions

Get answers to your queries with our exhaustive FAQs helpdesk

What will happen to my QR Codes after the 14-day free trial?

After the 14-day free trial ends, your Dynamic QR Codes will stop working. You will need to start a subscription to activate your QR Codes. To know how Scanova works have a look at our QR Code Generator tutorial.
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My QR Code isn’t working anymore. What happened?

In most cases, QR Codes can stop working due to three reasons—if your subscription has expired, your Dynamic QR Code is in standby mode, or if the QR Code has become unscannable due to wear and tear.
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What is the difference between Dynamic and Static QR Codes?

Dynamic QR Codes are advanced QR Codes with capabilities such as content editing and scan tracking. Static QR Codes are basic QR Codes that are non-editable and non-trackable.
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Is Scanova free?

You can experience Scanova first-hand by using our free QR Code Generator. Apart from this, Scanova QR Code Generator provides a 14-day free trial. You can sign up for the free trial without providing credit card details. If you find the tool suitable for your requirements, you can start a subscription. Read the full answer to know why you should choose a professional QR Code Generator such as Scanova.
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Why does my QR Code show scans I did not make?

Automated software is the usual cause. Crawlers, link previews, security scanners, and uptime monitors fetch your QR Code’s destination URL and register as scans, and Scanova marks that traffic as Bot. Switch on Exclude Bot traffic under Analytics, then Filters, to remove it from your reports.
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Does Scanova have a dark mode?

Yes. Scanova’s dashboard has a true dark theme, drawn screen by screen instead of dimming the light one, and you turn it on from your own account settings. Your choice applies only to you, so teammates on the same account keep whatever they picked.
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Can I Log In to Scanova without a password?

Yes. Set up a passkey and you Log In with Face ID, Touch ID, or your device passcode. The passkey lives on your device rather than on a server, so it cannot be phished or reused somewhere else.
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How do I organize my QR Codes in Scanova?

Use folders. Create one from the sidebar on your QR Codes list, name it, and drag codes into it — or select several and move them together. Each QR Code sits in one folder, and anything you have not filed shows under Uncategorized. Folders are available on the Pro Plan and above.
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How do I choose a QR Code type in Scanova?

You describe what you want instead of picking from a list. Quick Code covers anything that sends people somewhere, Build a Page covers every landing page type, and AI Studio builds a page from a prompt. 26 QR Code categories are still available through those 3 routes.
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