A single platform for smarter airport journeys
The company empowers modern travelers with a comprehensive suite of offerings delivered through its mobile application and website, making airport journeys smarter, faster, and more convenient. From food and beverage ordering to lounge access and real-time flight tracking, the platform serves passengers across its network of airport lounges in India, placing the business at the intersection of hospitality and technology in Indian aviation.
To connect passengers with its growing range of services at scale, the company integrated Scanova's Dynamic QR Codes into its operations, creating a powerful, engaging, and trackable bridge between physical airport spaces and its digital platform.
Disconnected QR Codes were hiding data and slowing service rollout
Before Scanova, the company relied on an international QR Code provider that billed in USD and offered limited analytics, no bulk creation, and no custom domain support. Any change to a QR Code's destination or design required significant technical involvement, slowing down the company's marketing and operations teams across its pan-India network of airport locations.
3 capabilities that changed how the company manages its QR Codes
The company rebuilt its airport-wide QR Code operations around 3 Scanova capabilities.
Smart analytics for every scan across every airport
Scanova's analytics dashboard gave the company full visibility into scan data across all QR Codes. The team monitors usage patterns by location, service type, and time, enabling smarter decisions about where to invest in QR Code-led experiences and how to refine customer communication.
- Scan data by airport, lounge, and service category
- Track service performance in real time
- Data-driven decisions on where to expand next
Bulk creation, Dynamic QR Codes, and a custom domain
Scanova's bulk creation feature let the company's teams generate and manage large volumes of QR Codes efficiently. Dynamic QR Codes gave them the flexibility to update destination URLs and designs without reprinting, while a custom domain let the company host pages on its own subdomain for a better passenger experience.
- Generate and update QR Codes at scale, in bulk
- Update destinations and designs without reprinting
- Pages hosted on the company's own custom subdomain
Low-tech implementation on a cost-effective, India-first platform
Implementation of Scanova Website URL QR Codes required minimal technical effort from the company's engineering team. Beyond the initial custom URL setup, the platform is intuitive enough for marketing and operations teams to manage independently, without requiring a developer for routine changes. Switching to Scanova also removed the international billing friction, giving the company a pricing model aligned to its business structure and a support team that understands the Indian market.
- Marketing and operations manage codes directly
- No developer needed for routine updates
- India-aligned pricing with local market support
Scale, visibility, and a 6x expansion ahead
scans received
QR Codes became the primary bridge between the company's physical airport presence and its digital platform. Lounge access and booking codes alone generate approximately 18,000 to 20,000 scans per month, with numbers continuing to grow.
QR Codes generated
Codes span lounge access, table ordering at airport dining outlets, mobile app downloads, and promotional campaigns across airport locations.
increase in QR Codes
The company plans to upgrade from generating 500 QR Codes at once to 3,000, a 6x expansion that reflects its intent to embed Scanova across every passenger touchpoint.
| Before Scanova | After Scanova |
|---|---|
Limited analyticsScan data across airport locations and service categories was hard to see, making it difficult to measure engagement or campaign effectiveness. | Full analyticsSmart dashboards track scans by location, service type, and time, enabling data-driven decisions. |
No bulk creationCodes had to be created and updated one at a time, an operational drag across multiple airports, lounges, and service categories. | Bulk & dynamicBulk creation and Dynamic QR Codes let teams generate and update large volumes of codes efficiently. |
Developer-dependentEvery destination or design change required significant technical involvement, creating bottlenecks for marketing and operations teams. | Self-serve managementMarketing and operations teams manage QR Codes independently, without requiring a developer. |
USD billingAn international provider billed in USD, adding unnecessary cost and friction for a business operating entirely within India. | India-first pricingScanova's India-aligned pricing and support removed the international billing friction. |
Expanding a QR Code-powered airport services portfolio
The company intends to continue expanding its integration of Scanova's Dynamic QR Codes across its growing service portfolio, including scaling the table ordering program to more airport dining outlets and launching Scanova-based cab services. Its confidence in Scanova is reflected in its plan to upgrade from generating 500 QR Codes at once to 3,000 codes, a 6x expansion that underscores its intent to embed Scanova more deeply across every passenger touchpoint.
Run your airport services the way this company does
Create your first Dynamic QR Code in under two minutes. Update it forever, track every scan.
- ISO/IEC 27001:2022
- GDPR compliant
- SOC 2
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